We offer full maintenance service support to ensure the maximum return of your technology investment. Our flexible approach means we can tailor a package around each business needs. We offer customized contracts, ticket options, or ad-hoc call out arrangements. Our dedicated support engineers hold the highest-level of accreditations and qualifications in the industry and are available for on-site repairs when needed.
At Vega, we believe that a proactive and preventative approach to support is fundamental. We can provide a comprehensive Preventative Maintenance Program. The schedule is planned with the client in advance to afford each site ample opportunity to ensure work areas are available. The following details the typical but not definitive Preventative Maintenance Workflow undertaken during a site visit.
In all cases, results are typically updated next-working-day to the Asset Register/Inventory management Portal, to ensure effective spot-check management of the estate.
- Equipment Audit
- Comprehensive System Health Check
- Check System Logs
- Check all cables are firmly connected
- Check audio-levels and settings are optimized
- Check projector lamp life
- Clean filters, ventilation ducts, and surfaces
- A test call to video help-desk
We proactively monitor Video Conferencing Codecs, via our Cloud Hosted Video Management Service UCi2i, which is solely owned by the Vega Global Group.
The proactive end-point monitoring alerts Vega's helpdesk if the end-point has a failure or goes off-line. Vega notifies the client of the issue, raise a fault ticket and manage through to resolution; hence, ensuring that we provide uninterrupted service to our customers.
24/7 Global Helpdesk
If you hold a technical support contract with us and need support assistance, please call, send us an email or log a ticket on our customer service portal link.
If you don't have a support contract and would like some more information, please contact us here.