The Global Account Manager will work with the Global Business Development Director on various sales strategies to win, manage, and retain new global key account businesses and increase revenue and profitability.
Use an existing and new network of industry contacts to generate new business pipeline
Build and implement strategy-to-action account plan to satisfy customers' needs and create demand for new offers
Identify and manage pipeline for potential global accounts to meet the targeted growth
Maximize opportunities by participating in the customer planning process, leading virtual account teams in building strategies that deliver balanced growth and customer satisfaction
Deliver customer satisfaction through timely resolution of customer quality issues and by delivering an exceptional experience
Manage all activities with the customer and engaging other departments as required
Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
Lead and train other members of the account team and project team
Lead project management activity
Ensure necessary actions are undertaken by the account and project team
Achieve sales targets
Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
Ability to work effectively within a fast paced, changing environment that is going through high growth.
A self-starter with the demonstrated ability to take initiative, who can proactively identify issues/opportunities and recommend actions.
Strong results orientation with a proven track record of flawless execution and strong attention to detail.
Demonstrates flexibility, resilience, and creativity when solving complex issues.
Believes in self and is passionate about learning and growing.
Ability to multi-task and handle multiple prospective clients and issues simultaneously.
Demonstrates strong customer service orientation. Creates and sustains ongoing forums that encourage two-way communication opportunities.
Ability to work both independently and within a team environment.
Ability to travel 25-30% and work flexible hours when needed.
Proficiency in Microsoft Office (PowerPoint, Excel, Outlook).
Minimum 3-5 years sales and account management experience with proven sales track records and quota achievements. (a background in AV/IT industry is preferred)
Able to work independently, self-motivated and willing to take challenges
Diligent, presentable, independent and able to work under pressure
Excellent communication skills, fluent in both spoken and written English and Chinese